Shipping policy

Shipping Policy

This Shipping Policy outlines how orders are processed, shipped, and delivered when purchasing from this website. By placing an order, you agree to the terms described below.

1. Order Processing

All orders are processed after payment has been successfully received and verified. Order processing times may vary depending on product availability, seasonal demand, and order volume.

Please note:

  • Orders are not processed on weekends or public holidays

  • Processing times are separate from shipping times

  • During peak seasonal periods, including Valentine’s Day, processing times may be extended

Once an order has been processed, it cannot be modified or canceled.

2. Shipping Destinations

We offer shipping to multiple countries. Available shipping destinations, methods, and estimated delivery times are displayed at checkout and may vary depending on the destination.

Some locations may be subject to shipping restrictions or limited service availability.

3. Shipping Methods and Delivery Times

Shipping times are estimates and begin once the order has been dispatched, not from the date of purchase. Estimated delivery times may vary due to:

  • Carrier delays

  • Customs clearance procedures

  • Weather conditions

  • High seasonal demand

Delivery dates are not guaranteed, especially for time-sensitive or holiday-related purchases.

4. Shipping Costs

Shipping costs are calculated at checkout and depend on factors such as destination, shipping method, and order size. Any applicable shipping fees must be paid in full before the order is shipped.

Shipping fees are non-refundable once an order has been dispatched.

5. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other fees may be imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost unless explicitly stated.

We are not responsible for delays caused by customs clearance processes.

6. Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout. Orders shipped to incorrect or incomplete addresses provided by the customer are not eligible for refunds or free reshipment.

If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.

7. Lost, Delayed, or Stolen Packages

Once an order has been handed over to the shipping carrier, responsibility for delivery lies with the carrier.

We are not responsible for:

  • Packages marked as delivered but not received

  • Delays caused by the carrier

  • Packages lost due to incorrect address information

In certain cases, we may assist with filing a claim with the carrier, but replacement or refund is not guaranteed.

8. Damaged Packages

If a package arrives visibly damaged, the customer must report the issue within 48 hours of delivery. Supporting evidence may be required to evaluate the claim.

Approved claims may result in a replacement or refund, at our discretion.

9. Split Shipments

Orders containing multiple items may be shipped in separate packages and may arrive at different times. This does not constitute a delay or incomplete delivery.

10. Seasonal and Holiday Considerations

Products sold through this website are often seasonal and gift-oriented. Orders placed close to holidays, including Valentine’s Day, are subject to higher risk of delivery delays.

We strongly recommend placing orders well in advance. Delays occurring during peak periods do not qualify for refunds or compensation.

11. Refused or Unclaimed Shipments

If an order is refused or not claimed upon delivery, it may be returned or abandoned by the carrier. In such cases:

  • Shipping costs are non-refundable

  • Additional fees may be deducted from any refund issued

12. Policy Updates

This Shipping Policy may be updated at any time without prior notice. The version in effect at the time of purchase will apply to the order.