Refund & Return Policy
At Aeterum Store, we want you to be happy with your purchase.
Refunds:
-
Eligible for items returned within 7 days of delivery
-
Must be unused, in original packaging
-
Refund processed within 5-7 business days after we receive the item
Exchanges:
-
Defective or damaged products can be exchanged
-
Contact us at [support@aeterum.store] with order details
Non-Returnable Items:
-
Digital products, gift cards, and final sale items
Return Process:
-
Email [support@aeterum.store] for return approval
-
Ship item back with tracking number
-
Receive refund/exchange after inspection